Companies/Salesforce/Incidents

Salesforce: Mule Soft Feature Degradation: Cloud Hub20 Spaces-AP-NORTHEAST-1, Cloud Hub20 Spaces-AP-SOUTHEAST-1, Cloud Hub20 Spaces-AP-SOUTHEAST-2 +9 more

Affected components: Cloud Hub20 Spaces-AP-NORTHEAST-1Cloud Hub20 Spaces-AP-SOUTHEAST-1Cloud Hub20 Spaces-AP-SOUTHEAST-2Cloud Hub20 Spaces-CA-CENTRAL-1Cloud Hub20 Spaces-EU-CENTRAL-1Cloud Hub20 Spaces-EU-WEST-1Cloud Hub20 Spaces-EU-WEST-2Cloud Hub20 Spaces-SA-EAST-1Cloud Hub20 Spaces-US-EAST-1Cloud Hub20 Spaces-US-EAST-2Cloud Hub20 Spaces-US-WEST-1Cloud Hub20 Spaces-US-WEST-21 instance

Timeline of updates

1. update2026-04-08 01:53 UTC

   Unplanned Anypoint Private Space Upgrade in US Control Plane – April 7, 2026
   During the preparation of the April Infrastructure patch, an upgrade was unintentionally triggered at 4:00 PM PDT on April 7, 2026. As a result, a subset of Private Spaces were upgraded to the April 26 patch before the process was halted.
   Your environment may have been affected
   If your Private Space was among those upgraded, you may have experienced a runtime restart. Please note that no changes were made to the Mule runtime version.
   MuleSoft engineering team have been closely monitoring all impacted environments and have not observed any anomalies or service degradation. That said, we recognize this occurred outside the scheduled maintenance window and sincerely apologize for any disruption this may have caused.
   If you have any questions or concerns, please don't hesitate to reach out to our support team.

2. resolved2026-04-08 03:17 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the feature degradation was successful. Engineers have observed that the service is now stable and have declared the incident resolved. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Salesforce profileRecent Salesforce incidentsAll outages on April 7, 2026Salesforce in April 2026MarkdownJSON