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Salesforce: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service

Affected components: B2 CCoreCart Service34 instances

Timeline of updates

1. update2026-03-07 17:12 UTC

   At 14:03 UTC on March 7, 2026, a service disruption began affecting B2C Commerce Cloud customers across multiple PODs. Customers are unable to process orders due to connection failures. We will provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-03-07 18:17 UTC

   The incident was resolved at 16:49 UTC, with instance stability and performance now returning to expected levels. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Rewindex changes for this incident

• Major incident: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service 2026-03-07 14:03 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON