Changes / Salesforce / B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service
Salesforce: Major incident: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-07 14:03 UTC
Before: not present
After: 2026-03-07 16:49 UTC
Before: not present
After: 34 instances, B2 CCore, Cart Service
Before: not present
After: At 14:03 UTC on March 7, 2026, a service disruption began affecting B2C Commerce Cloud customers across multiple PODs. Customers are unable to process orders due to connection failures.
We will provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: The incident was resolved at 16:49 UTC, with instance stability and performance now returning to expected levels.
We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
We apologize for how you and your business may have been affected by this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service (this change) | Major incident |
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