# Salesforce: Major incident: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-07 14:03 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003786](https://status.salesforce.com/incidents/20003786)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003786@30be5e62b614
- Change 1 of 1 for this incident

Incident page (full timeline): [B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service](https://rewindex.com/company/salesforce/incidents/20003786.md)
## What changed

**1. Added: Title**

```diff
+ B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-07 14:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-07 16:49 UTC
```

**6. Added: Affected components**

```diff
+ 34 instances, B2 CCore, Cart Service
```

**7. Added: Update** (update) · 2026-03-07 17:12 UTC

```diff
+ At 14:03 UTC on March 7, 2026, a service disruption began affecting B2C Commerce Cloud customers across multiple PODs. Customers are unable to process orders due to connection failures. We will provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-03-07 18:17 UTC

```diff
+ The incident was resolved at 16:49 UTC, with instance stability and performance now returning to expected levels. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-07 14:03 UTC | Major incident: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibcaf7b4369ded3 · Markdown: https://rewindex.com/change/ibcaf7b4369ded3.md · JSON: https://rewindex.com/api/v1/changes/ibcaf7b4369ded3 · Generated 2026-10-18T12:19:08.191Z