# Salesforce: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-07 14:03 UTC · Resolved: 2026-03-07 16:49 UTC · Duration: 2.8 h
- Updates: 2 · Affected components: B2 CCore, Cart Service, 34 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003786](https://status.salesforce.com/incidents/20003786)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-07 17:12 UTC: At 14:03 UTC on March 7, 2026, a service disruption began affecting B2C Commerce Cloud customers across multiple PODs. Customers are unable to process orders due to connection failures. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-03-07 18:17 UTC: The incident was resolved at 16:49 UTC, with instance stability and performance now returning to expected levels. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Rewindex changes for this incident

- 2026-03-07 14:03 UTC: [Major incident: B2 B2 CCommerce Service Disruption: B2 CCore, Cart Service](https://rewindex.com/change/ibcaf7b4369ded3.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003786 · Markdown: https://rewindex.com/company/salesforce/incidents/20003786.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003786 · Generated 2026-10-18T11:26:22.426Z