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Salesforce: Agentforce Performance Degradation: Agentforce

MinorStatus: resolvedStarted Resolved (3.8 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Agentforce197 instances

Timeline of updates

  1. update

    We noted a performance degradation impacting Agentforce services on March 4 at 12:30 UTC. A subset of customers using the Geo-aware GPT 4.1 model may have observed 4xx errors when using Agentforce or Prompt Builder.

    We identified the technical trigger as a misconfiguration within our LLM gateways, and implemented a configuration update to resolve the 4xx errors on March 4, at 16:20 UTC.

    We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the underlying cause and take any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-03-04 12:30 UTC, resolved after 3.8 h, 1 update(s).

Title
Agentforce Performance Degradation: Agentforce
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003770

Salesforce profileRecent Salesforce incidentsAll outages on March 4, 2026Salesforce in March 2026MarkdownJSON