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Salesforce: Marketing Cloud Feature Disruption: Journey Builder

MinorStatus: resolvedStarted Resolved (19 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Journey Builder303 instances

Timeline of updates

  1. update

    We are investigating a feature disruption impacting high-throughput sends, primarily impacting Journey Builder. Customers utilizing Journey Builder for high-throughput sends may experience failed email deliveries.

    Initial investigations show that a recent release may be the potential trigger. We are working to mitigate the impact by updating a feature flag related to the recent release.

    The current workaround is to switch to non-high-throughput sends; however, a new journey will need to be created.

    Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove the Hyperforce instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

    We will provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    After monitoring performance and completing health checks, the team confirmed that services were restored as of 19:42 UTC following a rollback to disable the feature.

    We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

    We apologize for how you and your business may have been affected by this incident.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-11 01:00 UTC, resolved after 19 h, 2 update(s).

Title
Marketing Cloud Feature Disruption: Journey Builder
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003453

Salesforce profileRecent Salesforce incidentsAll outages on November 11, 2025Salesforce in November 2025MarkdownJSON