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Salesforce: Marketing Cloud Service Impacted: Marketing Cloud Core Service
Impact: majorStatus: resolvedStarted Resolved (3.1 h)1 updateSource: status.salesforce.com (opens in new tab)
Affected components: Marketing Cloud Core Service1 instance
Timeline of updates
- update
We noted a service disruption starting at 11:48 UTC that affected DB50298 within the Salesforce production environment. The team restarted the database; however, errors were identified when it came back online. We identified and implemented the fix to resolve the errors and resumed database operations. After carefully monitoring the services for a brief period, the team noted that customers were out of impact as of 14:53 UTC on September 27, 2025.
Rewindex changes for this incident
- Major incident: Marketing Cloud Service Impacted: Marketing Cloud Core Service 2025-09-27 11:48 UTC
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON