Changes / Salesforce / Marketing Cloud Service Impacted: Marketing Cloud Core Service
Salesforce: Major incident: Marketing Cloud Service Impacted: Marketing Cloud Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Marketing Cloud Service Impacted: Marketing Cloud Core Service
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-09-27 11:48 UTC
Before: not present
After: 2025-09-27 14:53 UTC
Before: not present
After: 1 instance, Marketing Cloud Core Service
Before: not present
After: We noted a service disruption starting at 11:48 UTC that affected DB50298 within the Salesforce production environment. The team restarted the database; however, errors were identified when it came back online.
We identified and implemented the fix to resolve the errors and resumed database operations.
After carefully monitoring the services for a brief period, the team noted that customers were out of impact as of 14:53 UTC on September 27, 2025.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Marketing Cloud Service Impacted: Marketing Cloud Core Service (this change) | Major incident |
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