# Salesforce: Major incident: Marketing Cloud Service Impacted: Marketing Cloud Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-27 11:48 UTC · Detected: 2026-10-18 05:29 UTC
- [Source: https://status.salesforce.com/incidents/20003277](https://status.salesforce.com/incidents/20003277)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003277@21b4b7855f52
- Change 1 of 1 for this incident

Incident page (full timeline): [Marketing Cloud Service Impacted: Marketing Cloud Core Service](https://rewindex.com/company/salesforce/incidents/20003277.md)
## What changed

**1. Added: Title**

```diff
+ Marketing Cloud Service Impacted: Marketing Cloud Core Service
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-27 11:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-27 14:53 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Marketing Cloud Core Service
```

**7. Added: Update** (update) · 2025-09-27 15:21 UTC

```diff
+ We noted a service disruption starting at 11:48 UTC that affected DB50298 within the Salesforce production environment. The team restarted the database; however, errors were identified when it came back online. We identified and implemented the fix to resolve the errors and resumed database operations. After carefully monitoring the services for a brief period, the team noted that customers were out of impact as of 14:53 UTC on September 27, 2025.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-27 11:48 UTC | Major incident: Marketing Cloud Service Impacted: Marketing Cloud Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3f5cc8b43b6609 · Markdown: https://rewindex.com/change/i3f5cc8b43b6609.md · JSON: https://rewindex.com/api/v1/changes/i3f5cc8b43b6609 · Generated 2026-10-18T11:25:19.176Z