# Salesforce: Marketing Cloud Service Impacted: Marketing Cloud Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-27 11:48 UTC · Resolved: 2025-09-27 14:53 UTC · Duration: 3.1 h
- Updates: 1 · Affected components: Marketing Cloud Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003277](https://status.salesforce.com/incidents/20003277)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-27 15:21 UTC: We noted a service disruption starting at 11:48 UTC that affected DB50298 within the Salesforce production environment. The team restarted the database; however, errors were identified when it came back online. We identified and implemented the fix to resolve the errors and resumed database operations. After carefully monitoring the services for a brief period, the team noted that customers were out of impact as of 14:53 UTC on September 27, 2025.

## Rewindex changes for this incident

- 2025-09-27 11:48 UTC: [Major incident: Marketing Cloud Service Impacted: Marketing Cloud Core Service](https://rewindex.com/change/i3f5cc8b43b6609.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003277 · Markdown: https://rewindex.com/company/salesforce/incidents/20003277.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003277 · Generated 2026-10-18T10:29:27.537Z