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Salesforce: Performance Degradation: Core Service

MinorStatus: resolvedStarted Resolved (33 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Core Service5 instances

Timeline of updates

  1. update

    At 22:00 UTC on September 23, 2025, we observed a performance degradation affecting a subset of customers with the Omni Studio “Salesforce Industries” managed package installed, resulting in limited access to certain features. A fix forward was deployed to impacted sandbox instances, and as of 06:30 UTC, the CS263, CS277, USA244S, USA872S, and USA996S sandbox instances have been out of impact.

    During further investigation, we determined that the out-of-impact time was communicated as 08:48 UTC. We have updated to the correct time, and we apologize for the inconvenience.

    This post follows delayed confirmation that these sandbox instances were impacted by a broader incident. For a detailed timeline and information on this incident, please refer to the Trust post: http://sfdc.co/P4KwY (opens in new tab)

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-23 22:00 UTC, resolved after 33 h, 1 update(s).

Title
Performance Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003269

Salesforce profileRecent Salesforce incidentsAll outages on September 23, 2025Salesforce in September 2025MarkdownJSON