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Salesforce: Performance Degradation: SLASService US-East-1

MinorStatus: resolvedStarted Resolved (3.2 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: SLASService US-East-11 instance

Timeline of updates

  1. update

    At 16:30 UTC on August 21, we noted a performance degradation impacting Commerce Cloud SLAS services. A subset of customers using SLAS in US-EAST1 may experience latency when using this service. We have identified that this issue appears to be related to a third-party vendor and are reaching out to this vendor to investigate the issue. In parallel, we are performing internal investigations.

    We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Upon further investigation, we’ve identified that the trigger is related to a networking issue with a third-party service. The third-party has implemented a fix, and as of 19:43 UTC, all services have been restored.

    Customers should no longer experience delays or slow responses with the SLAS service. Thank you again for bearing with us in the meantime

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-08-21 16:30 UTC, resolved after 3.2 h, 2 update(s).

Title
Performance Degradation: SLASService US-East-1
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003172

Salesforce profileRecent Salesforce incidentsAll outages on August 21, 2025Salesforce in August 2025MarkdownJSON