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Rootly: Delayed Paging

Affected components: On-Call

Timeline of updates

1. investigating2025-10-20 18:48 UTC

   We are currently investigating delays in paging notifications due to an issue with one of our upstream providers. As a result, incident alerts may be delayed in reaching on-call responders. We appreciate your patience and will provide updates as more information becomes available.

2. identified2025-10-20 19:08 UTC

   Our engineers are still working to mitigate the issue. Paging continues to be delayed.

3. identified2025-10-20 19:48 UTC

   Our engineers are still working to mitigate the issue. Paging continues to be delayed but alert ingestion remains unaffected.

4. identified2025-10-20 20:22 UTC

   Our engineering team continues to actively work on the issue. Alerts are being ingested but sent out delayed.

5. monitoring2025-10-20 20:34 UTC

   Our system has recovered and new notifications are being sent without delay. Some previously delayed pages are and other on-call notifications may arrive later than expected.

6. resolved2025-10-20 21:42 UTC

   This issue is now fully resolved as our upstream providers have recovered.

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