# Rootly: Delayed Paging

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 20:22 UTC · Resolved: 2025-10-20 21:42 UTC · Duration: 1.3 h
- Updates: 6 · Affected components: On-Call
- [Vendor status page: https://stspg.io/v2zkfyrr2rrr](https://stspg.io/v2zkfyrr2rrr)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **investigating** 2025-10-20 18:48 UTC: We are currently investigating delays in paging notifications due to an issue with one of our upstream providers. As a result, incident alerts may be delayed in reaching on-call responders. We appreciate your patience and will provide updates as more information becomes available.
- **identified** 2025-10-20 19:08 UTC: Our engineers are still working to mitigate the issue. Paging continues to be delayed.
- **identified** 2025-10-20 19:48 UTC: Our engineers are still working to mitigate the issue. Paging continues to be delayed but alert ingestion remains unaffected.
- **identified** 2025-10-20 20:22 UTC: Our engineering team continues to actively work on the issue. Alerts are being ingested but sent out delayed.
- **monitoring** 2025-10-20 20:34 UTC: Our system has recovered and new notifications are being sent without delay. Some previously delayed pages are and other on-call notifications may arrive later than expected.
- **resolved** 2025-10-20 21:42 UTC: This issue is now fully resolved as our upstream providers have recovered.


---
Canonical: https://rewindex.com/company/rootly/incidents/yf7bqlpn11tn · Markdown: https://rewindex.com/company/rootly/incidents/yf7bqlpn11tn.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/yf7bqlpn11tn · Generated 2026-10-18T12:19:45.370Z