Rootly: On-Call Notifications Delayed

Impact: majorStatus: resolvedStarted 2025-10-20 10:31 UTCResolved 2025-10-20 11:36 UTC (1.1 h)6 updatesSource: stspg.io

Summary

Rootly reported a major incident delaying On-Call notifications, starting at 2025-10-20 10:31 UTC and resolved at 2025-10-20 11:36 UTC, lasting 1 h 5 min. Incident response and Slack continued working as expected; Rootly confirmed notification delays were fully resolved and all systems were operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: On-CallSlack App

Timeline of updates

identified2025-10-20 09:53 UTC
The issue has been identified and a fix is being implemented.
identified2025-10-20 10:05 UTC
We are continuing to work on a fix for this issue.
identified2025-10-20 10:10 UTC
We are continuing to work on a fix for this issue.
identified2025-10-20 10:31 UTC
We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here.
identified2025-10-20 11:22 UTC
We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here.
resolved2025-10-20 11:36 UTC
The earlier delays in Rootly On-Call notifications have been fully resolved. All systems are operating normally. Thank you for your patience.

Rewindex changes for this incident

Major incident: On-Call Notifications Delayed 2025-10-20 10:31 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rootly profile · Recent Rootly incidents · Markdown · JSON