# Rootly: On-Call Notifications Delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 10:31 UTC · Resolved: 2025-10-20 11:36 UTC · Duration: 1.1 h
- Updates: 6 · Affected components: On-Call, Slack App
- [Vendor status page: https://stspg.io/1kfvksv0f0nj](https://stspg.io/1kfvksv0f0nj)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Summary

Rootly reported a major incident delaying On-Call notifications, starting at 2025-10-20 10:31 UTC and resolved at 2025-10-20 11:36 UTC, lasting 1 h 5 min. Incident response and Slack continued working as expected; Rootly confirmed notification delays were fully resolved and all systems were operating normally. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-20 09:53 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-10-20 10:05 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-10-20 10:10 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-10-20 10:31 UTC: We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here.
- **identified** 2025-10-20 11:22 UTC: We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here.
- **resolved** 2025-10-20 11:36 UTC: The earlier delays in Rootly On-Call notifications have been fully resolved. All systems are operating normally. Thank you for your patience.

## Rewindex changes for this incident

- 2025-10-20 10:31 UTC: [Major incident: On-Call Notifications Delayed](https://rewindex.com/change/i1f8f5d121cacf0.md)


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Canonical: https://rewindex.com/company/rootly/incidents/q5vc3x654cpx · Markdown: https://rewindex.com/company/rootly/incidents/q5vc3x654cpx.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/q5vc3x654cpx · Generated 2026-10-18T10:26:05.888Z