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Rootly: Slack Web client not populating external multi select dropdowns

Affected components: Slack App

Timeline of updates

1. identified2025-07-15 00:14 UTC

   A recent Slack Web Client update broke loading multi select dropdowns. Known web client versions impacted are: - 4.45.60 - 4.44.65 As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information.

2. identified2025-07-15 02:00 UTC

   We are continuing to work with Slack regarding this issue.

3. identified2025-07-15 04:00 UTC

   We are continuing to work with Slack regarding this issue.

4. identified2025-07-15 07:00 UTC

   We are continuing to work with Slack regarding this issue.

5. identified2025-07-15 07:10 UTC

   We are continuing to work with Slack regarding this issue.

6. identified2025-07-15 07:17 UTC

   We are continuing to work with Slack regarding this issue.

7. identified2025-07-15 09:57 UTC

   Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8

8. identified2025-07-15 12:18 UTC

   The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8 We recommend following both pages for updates. Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected. On-call paging is not impacted.

9. monitoring2025-07-15 12:33 UTC

   We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client. We will continue to monitor this issue.

10. resolved2025-07-15 14:29 UTC

    The Slack team is now reporting that this issue is now resolved for all users.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rootly profile · Recent Rootly incidents · Markdown · JSON