# Rootly: Slack Web client not populating external multi select dropdowns

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-15 00:14 UTC · Resolved: 2025-07-15 14:29 UTC · Duration: 14 h
- Updates: 10 · Affected components: Slack App
- [Vendor status page: https://stspg.io/12czq3d56kw1](https://stspg.io/12czq3d56kw1)
- [Company: Rootly](https://rewindex.com/company/rootly.md)

## Timeline of updates

- **identified** 2025-07-15 00:14 UTC: A recent Slack Web Client update broke loading multi select dropdowns. Known web client versions impacted are: - 4.45.60 - 4.44.65 As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information.
- **identified** 2025-07-15 02:00 UTC: We are continuing to work with Slack regarding this issue.
- **identified** 2025-07-15 04:00 UTC: We are continuing to work with Slack regarding this issue.
- **identified** 2025-07-15 07:00 UTC: We are continuing to work with Slack regarding this issue.
- **identified** 2025-07-15 07:10 UTC: We are continuing to work with Slack regarding this issue.
- **identified** 2025-07-15 07:17 UTC: We are continuing to work with Slack regarding this issue.
- **identified** 2025-07-15 09:57 UTC: Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8
- **identified** 2025-07-15 12:18 UTC: The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8 We recommend following both pages for updates. Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected. On-call paging is not impacted.
- **monitoring** 2025-07-15 12:33 UTC: We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client. We will continue to monitor this issue.
- **resolved** 2025-07-15 14:29 UTC: The Slack team is now reporting that this issue is now resolved for all users.


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Canonical: https://rewindex.com/company/rootly/incidents/c5s0wbyz6nkq · Markdown: https://rewindex.com/company/rootly/incidents/c5s0wbyz6nkq.md · JSON: https://rewindex.com/api/v1/companies/rootly/incidents/c5s0wbyz6nkq · Generated 2026-10-18T10:38:44.376Z