Retell AI: Transcription error for non English traffic
Timeline of updates
- resolved
For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted. This has been identified as outages from underlying providers. We are working on adding more fallback routes to improve the stability of the platform.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).