# Retell AI: Transcription error for non English traffic

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-12-10 20:41 UTC · Resolved: 2025-12-10 19:30 UTC · Duration: -71 min
- Updates: 1
- [Vendor status page: https://stspg.io/p6jzc8jxvz9w](https://stspg.io/p6jzc8jxvz9w)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2025-12-10 19:30 UTC: For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted. This has been identified as outages from underlying providers. We are working on adding more fallback routes to improve the stability of the platform.


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Canonical: https://rewindex.com/company/retell-ai/incidents/zlspt0wrdrj7 · Markdown: https://rewindex.com/company/retell-ai/incidents/zlspt0wrdrj7.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/zlspt0wrdrj7 · Generated 2026-10-20T00:52:14.391Z