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Retell AI: Transcription Fail

MinorStatus: resolvedStarted Resolved (0 min)1 updatestatus.retellai.com (opens in new tab)

Timeline of updates

  1. resolved

    Root cause: One of our GPU server failed resulting no transcription output. Failure Discovered time: 04/29/2024 1:55PM Recover time: 04/29/2024 2:15PM Future prevention: Add better server monitoring by including transcription check in auto test.

From Retell AI’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.retellai.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Retell AI, started 2024-04-29 21:21 UTC, resolved after 0 min, 1 update(s).

Title
Transcription Fail
Vendor
Retell AI
Date
URL
https://rewindex.com/company/retell-ai/incidents/wfx5lys16rqm

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