Companies/Retell AI/Incidents

Retell AI: Custom LLM calls failing to start

Affected components: End to End Calling - Phone CallPhone CallEnd to End Calling - Web CallWeb Call

Timeline of updates

1. identified2026-03-16 04:39 UTC

   19:38 PST: custom LLM calls started failing to start due to a bad release. Other types of calls are not impacted. 21:35 PST: a fix is being rolled out, we are keep monitoring the issue.

2. resolved2026-03-16 04:54 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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