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Retell AI: Speech-to-speech calls failing due to a provider permission issue

No impact listedStatus: resolvededitedStarted Resolved (0 min)1 updatestatus.retellai.com (opens in new tab)

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  1. resolvedEdited

    Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with openAI speech-to-speech model caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.

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