# Retell AI: Speech-to-speech calls failing due to a provider permission issue

> Retell AI status incident “Speech-to-speech calls failing due to a provider permission issue” on 2026-10-25: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/retell-ai/incidents/t31pxwhd727k
Last updated: 2026-10-26T10:08:11Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-25 23:51 UTC · Resolved: 2026-10-25 23:51 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.retellai.com/incidents/t31pxwhd727k](https://status.retellai.com/incidents/t31pxwhd727k)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **resolved** 2026-10-25 23:51 UTC _(edited after publishing)_: Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with openAI speech-to-speech model caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.

## Rewindex changes for this incident

- 2026-10-26 00:03 UTC: [Incident silently edited: Speech-to-speech calls failing due to a provider permission issue](https://rewindex.com/change/rae8aa14a7f43ba.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/t31pxwhd727k · Markdown: https://rewindex.com/company/retell-ai/incidents/t31pxwhd727k.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/t31pxwhd727k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T10:08:11.739Z