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CompaniesRetell AIIncidents

Retell AI: Phone call not connecting

No impact listedStatus: resolvedStarted Resolved (43 min)6 updatesstspg.io (opens in new tab)
Part of an outage event

Cloudflare outage, Jul 14, 2025 · 6 vendors, 6 incidents

Retell AI’s incident blames Cloudflare as the cause. (hop 1, posted +15 min vs the first vendor naming Cloudflare)

“…otential workarounds. Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate. related…”

Swipe sideways to see the whole diagram.

Cloudflareown incident not archivedWithin an hour2 vendors, 2 blamed CloudflareCursor, Retell AIRetell AI (this incident)posted +15 min
Cloudflareown incident not archivedWithin an hour2 vendors, 2 blamed CloudflareCursor, Retell AIRetell AI (this incident)posted +15 min
Retell AI is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 2 blamed Cloudflare<br/>Cursor, Retell AI"]:::blames
  root --> h1
  me["Retell AI (this incident)<br/>posted +15 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: End to End Calling - TelephonyPhone Call

Timeline of updates

  1. investigating

    Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting. We are escalating now, and is trying potential workarounds.

  2. identified

    Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate. related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f

  3. identified

    We are continuing to work on a fix for this issue.

  4. monitoring

    The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.

  5. monitoring

    We are continuing to monitor for any further issues.

  6. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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