# Retell AI: Phone call not connecting

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-14 22:20 UTC · Resolved: 2025-07-14 23:03 UTC · Duration: 43 min
- Updates: 6 · Affected components: End to End Calling - Telephony, Phone Call
- [Vendor status page: https://stspg.io/g78txp4hgnf8](https://stspg.io/g78txp4hgnf8)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Part of an outage event

- [Cloudflare outage, Jul 14, 2025: 6 vendors, 6 incidents](https://rewindex.com/events/2025-07-14-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +15 min vs the first vendor naming Cloudflare)
- Evidence: “…otential workarounds. Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate. related…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 2 blamed Cloudflare<br/>Cursor, Retell AI"]:::blames
  root --> h1
  me["Retell AI (this incident)<br/>posted +15 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-07-14 22:20 UTC: Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting. We are escalating now, and is trying potential workarounds.
- **identified** 2025-07-14 22:23 UTC: Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate. related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f
- **identified** 2025-07-14 22:25 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-07-14 22:28 UTC: The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.
- **monitoring** 2025-07-14 22:28 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-07-14 23:03 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retell-ai/incidents/j2y78vbcvlvz · Markdown: https://rewindex.com/company/retell-ai/incidents/j2y78vbcvlvz.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/j2y78vbcvlvz · Generated 2026-10-20T00:52:14.536Z