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Retell AI: Chats and calls unavailable for GPT-4o and 4o-mini

MinorStatus: resolvedStarted Resolved (2.1 h)3 updatesstspg.io (opens in new tab)

Affected components: End to End Calling - Phone CallPhone CallAPI chatChat - API chatChat - SMS chatSMS chatEnd to End Calling - Web CallWeb Call

Timeline of updates

  1. identified

    Due to a recent regression, AI calls and chats powered by GPT-4o and GPT-4o mini are currently unavailable. Our team is working to restore service as quickly as possible.

  2. monitoring

    A fix is being deployed; we are actively monitoring.

  3. resolved

    The incident has been resolved

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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