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Redis: Impact to Resource Creation and Scaling Operations

MinorStatus: resolvedStarted Resolved (46 h)5 updatesstatus.redis.io (opens in new tab)

Timeline of updates

  1. update

    ➡️ Investigating — We have identified an issue with a third-party DNS provider which may result in some customers experiencing failures creating new resources, including subscriptions and databases, as well as performing scaling operations in Redis Cloud. We are working with our partner to resolve this issue and will provide an update shortly.

  2. update

    ➡️ Investigating — We’re continuing to work with our third-party DNS provider to mitigate the ongoing issue. If you have any questions, please contact our support team.

  3. update

    ➡️ Monitoring — We have deployed a fix which has restored service for Redis Cloud Pro customers. Creation and scaling operations should now function as expected for those accounts. Redis Cloud Essentials customers may still experience issues when creating or scaling resources. We continue to work with our third-party DNS provider on a full resolution and will share further updates as they become available.
    If you have any questions, please contact our support team.

  4. update

    ➡️ Monitoring — We have deployed a fix that resolves the issue for both Redis Cloud Pro and Essentials customers. Creation and scaling operations should now function as expected across all account types. If you are an Essentials customer and continue to experience connectivity issues when accessing your database, please contact our support team for assistance.

    We continue to work with our third-party DNS provider on a full resolution and will share further updates as they become available.

  5. update

    ➡️ Resolved — The DNS-related issue affecting resource creation and scaling in Redis Cloud has been resolved. All functionality has been restored for Pro and Essentials customers, and systems are operating normally.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.redis.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Redis, started 2025-09-16 23:52 UTC, resolved after 46 h, 5 update(s).

Title
Impact to Resource Creation and Scaling Operations
Vendor
Redis
Date
URL
https://rewindex.com/company/redis/incidents/43871fe0-1005-4838-ade9-81371ab305f2

Redis profileRecent Redis incidentsAll outages on September 16, 2025Redis in September 2025MarkdownJSON