Recurly: Degraded Metrics for Recurly Engage
Affected components: 01KSK0ZK0TF7H4AH4Y65CWMR74
Timeline of updates
- investigating
Display of Engage prompt metrics are degraded. Metrics are still being collected.
- monitoring
Display of Engage prompt metrics is restored. We are monitoring the platform to ensure continued stability.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-25 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
8ec037b15f1f8471…
Rewindex captured a newer version after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.recurly.com (opens in new tab).