# Recurly: Degraded Metrics for Recurly Engage

> Recurly status incident “Degraded Metrics for Recurly Engage” on 2026-10-25: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/recurly/incidents/01M5TK1GW9H8AJC3ZTPJMMKF7F
Last updated: 2026-10-26T09:20:14Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-25 22:31 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: 01KSK0ZK0TF7H4AH4Y65CWMR74
- [Vendor status page: https://status.recurly.com/incidents/01M5TK1GW9H8AJC3ZTPJMMKF7F](https://status.recurly.com/incidents/01M5TK1GW9H8AJC3ZTPJMMKF7F)
- [Company: Recurly](https://rewindex.com/company/recurly.md)

## Timeline of updates

- **investigating** 2026-10-25 22:31 UTC: Display of Engage prompt metrics are degraded. Metrics are still being collected.
- **monitoring** 2026-10-26 03:14 UTC: Display of Engage prompt metrics is restored. We are monitoring the platform to ensure continued stability.

## Rewindex changes for this incident

- 2026-10-26 03:23 UTC: [Incident updated: Degraded Metrics for Recurly Engage](https://rewindex.com/change/r5876fbc777cd16.md)


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Canonical: https://rewindex.com/company/recurly/incidents/01M5TK1GW9H8AJC3ZTPJMMKF7F · Markdown: https://rewindex.com/company/recurly/incidents/01M5TK1GW9H8AJC3ZTPJMMKF7F.md · JSON: https://rewindex.com/api/v1/companies/recurly/incidents/01M5TK1GW9H8AJC3ZTPJMMKF7F · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T09:20:14.311Z