Companies / QuickBooks Online / incidents

QuickBooks Online: Some customers are unable to login in to QuickBooks Online

Affected components: CanadaQuickBooks Self-Employed - CanadaCanadaQuickBooks Online - CanadaQuickBooks Self-Employed - United StatesUnited StatesQuickBooks Online - United StatesUnited StatesEMEAQuickBooks Online - United KingdomEMEAQuickBooks Self-Employed - United Kingdom

Timeline of updates

1. investigating2025-05-14 16:42 UTC

   Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

2. investigating2025-05-14 16:45 UTC

   We are continuing to investigate this issue.

3. investigating2025-05-14 16:49 UTC

   We are continuing to investigate this issue.

4. investigating2025-05-14 16:50 UTC

   We are continuing to investigate this issue.

5. investigating2025-05-14 17:12 UTC

   We are continuing to investigate this issue.

6. investigating2025-05-14 17:23 UTC

   We are continuing to investigate this issue.

7. investigating2025-05-14 17:24 UTC

   We are continuing to investigate this issue.

8. monitoring2025-05-14 17:44 UTC

   A fix has been implemented and we are monitoring the results.

9. resolved2025-05-14 18:28 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON