# QuickBooks Online: Some customers are unable to login in to QuickBooks Online

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-14 16:42 UTC · Resolved: 2025-05-14 18:28 UTC · Duration: 1.8 h
- Updates: 9 · Affected components: Canada, QuickBooks Self-Employed - Canada, Canada, QuickBooks Online - Canada, QuickBooks Self-Employed - United States, United States, QuickBooks Online - United States, United States, EMEA, QuickBooks Online - United Kingdom, EMEA, QuickBooks Self-Employed - United Kingdom
- [Vendor status page: https://stspg.io/r4d02z41rdn2](https://stspg.io/r4d02z41rdn2)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

## Timeline of updates

- **investigating** 2025-05-14 16:42 UTC: Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- **investigating** 2025-05-14 16:45 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-14 16:49 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-14 16:50 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-14 17:12 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-14 17:23 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-14 17:24 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-05-14 17:44 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-14 18:28 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/quickbooks-online/incidents/wnhr2gkfxxzk · Markdown: https://rewindex.com/company/quickbooks-online/incidents/wnhr2gkfxxzk.md · JSON: https://rewindex.com/api/v1/companies/quickbooks-online/incidents/wnhr2gkfxxzk · Generated 2026-10-18T10:43:20.005Z