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QuickBooks Online: Unable to use multiple features in QuickBooksOnline

Impact: majorStatus: resolvedStarted Resolved (5.0 h)5 updatesSource: stspg.io (opens in new tab)
Summary

QuickBooks Online reported a major outage affecting company settings, product/service tables, tax calculations and transaction saving across APAC, Canada, EMEA, LATAM and United States. It started at 2026-02-24 03:35 UTC and was resolved at 2026-02-24 08:36 UTC, lasting 5 h 1 min; a fix was implemented and all systems returned to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CanadaQuickBooks Online - CanadaLATAMQuickBooks Online - LATAMAPACQuickBooks Online - APACQuickBooks Online - United StatesUnited StatesEMEAQuickBooks Online - EMEA

Timeline of updates

  1. investigating

    We are currently investigating the issue.

  2. investigating

    Investigating Issues with Transaction Processing and Settings Update: We are currently investigating reports of intermittent failures across our transaction module. Users may experience the following: Company Settings: Pages may fail to load or appear blank. Product/Service Tables: Data may not display correctly within transactions. Tax Calculations: Automatic tax calculations are currently unavailable. Saving Transactions: Users are currently unable to save new or existing transactions. Our engineering team is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.

  3. investigating

    We are continuing to investigate this issue.

  4. monitoring

    A fix has been implemented and we're monitoring the results.

  5. resolved

    We have successfully resolved the technical issues affecting company settings, product tables, tax calculations, and transaction saving. All systems are now operating normally. If you are still experiencing any issues, please try the following: Refresh your browser page. Sign out and sign back into your account. Thank you for your patience while we worked to get things back on track.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). QuickBooks Online profile · Recent QuickBooks Online incidents · Markdown · JSON