Pusher: MT1 cluster - increased latency

Impact: majorStatus: resolvedStarted 2025-10-20 17:26 UTCResolved 2025-10-21 07:14 UTC (14 h)2 updatesSource: stspg.io

Summary

Pusher reported major increased latency on Channels cluster `mt1`, affecting Channels Dashboard, Channels presence channels, Channels REST API and Channels WebSocket client API. It started at 2025-10-20 17:26 UTC and was resolved at 2025-10-21 07:14 UTC, lasting 13 h 48 min. Pusher attributed the latency to an external cloud-provider incident.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Channels REST APIChannels DashboardChannels presence channelsChannels WebSocket client API

Timeline of updates

investigating2025-10-20 17:26 UTC
Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster `mt1` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
resolved2025-10-21 07:14 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: MT1 cluster - increased latency 2025-10-20 17:26 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pusher profile · Recent Pusher incidents · Markdown · JSON