# Pusher: MT1 cluster - increased latency

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 17:26 UTC · Resolved: 2025-10-21 07:14 UTC · Duration: 14 h
- Updates: 2 · Affected components: Channels REST API, Channels Dashboard, Channels presence channels, Channels WebSocket client API
- [Vendor status page: https://stspg.io/vth06sd5l50v](https://stspg.io/vth06sd5l50v)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Summary

Pusher reported major increased latency on Channels cluster \`mt1\`, affecting Channels Dashboard, Channels presence channels, Channels REST API and Channels WebSocket client API. It started at 2025-10-20 17:26 UTC and was resolved at 2025-10-21 07:14 UTC, lasting 13 h 48 min. Pusher attributed the latency to an external cloud-provider incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 17:26 UTC: Our cloud provider is currently experiencing an incident that's causing increased latency on Pusher Channels main cluster \`mt1\` . This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.
- **resolved** 2025-10-21 07:14 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 17:26 UTC: [Major incident: MT1 cluster - increased latency](https://rewindex.com/change/i11a5a85d8c3052.md)


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Canonical: https://rewindex.com/company/pusher/incidents/x6vysmw5cgwc · Markdown: https://rewindex.com/company/pusher/incidents/x6vysmw5cgwc.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/x6vysmw5cgwc · Generated 2026-10-18T13:40:09.244Z