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Pusher: High Latency in US2 on Channels WebSocket Client API

Affected components: Channels WebSocket client API

Timeline of updates

1. investigating2024-04-04 19:13 UTC

   We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API

2. monitoring2024-04-04 19:49 UTC

   A fix has been implemented and the latency issues have resolved in US2. We will monitor the systems to ensure the issue does not reoccur.

3. identified2024-04-04 20:23 UTC

   Issues with US2 have returned. We are seeing issues maintaining connections.

4. identified2024-04-04 20:52 UTC

   We are continuing to investigate issues with users unable to establish connections from the Websocket Client.

5. monitoring2024-04-05 01:28 UTC

   A fix for this issue has been deployed and we are monitoring the system.

6. resolved2024-04-05 10:22 UTC

   This incident has been resolved.

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