# Pusher: High Latency in US2 on Channels WebSocket Client API

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-04 19:13 UTC · Resolved: 2024-04-05 10:22 UTC · Duration: 15 h
- Updates: 6 · Affected components: Channels WebSocket client API
- [Vendor status page: https://stspg.io/vhqf4g8jknt4](https://stspg.io/vhqf4g8jknt4)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **investigating** 2024-04-04 19:13 UTC: We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API
- **monitoring** 2024-04-04 19:49 UTC: A fix has been implemented and the latency issues have resolved in US2.  We will monitor the systems to ensure the issue does not reoccur.
- **identified** 2024-04-04 20:23 UTC: Issues with US2 have returned.  We are seeing issues maintaining connections.
- **identified** 2024-04-04 20:52 UTC: We are continuing to investigate issues with users unable to establish connections from the Websocket Client.
- **monitoring** 2024-04-05 01:28 UTC: A fix for this issue has been deployed and we are monitoring the system.
- **resolved** 2024-04-05 10:22 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pusher/incidents/czl4ztv2jfr3 · Markdown: https://rewindex.com/company/pusher/incidents/czl4ztv2jfr3.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/czl4ztv2jfr3 · Generated 2026-10-18T09:57:56.404Z