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Pusher: High Latency in US2 on Channels WebSocket Client API

Affected components: Channels WebSocket client API

Timeline of updates

1. investigating2024-04-05 11:18 UTC

   Customers are seeing high latency on the US2 cluster (WebSockets). The team is working on it.

2. identified2024-04-05 12:09 UTC

   The issue has been identified and a fix is being implemented.

3. identified2024-04-05 13:41 UTC

   We are continuing to work on a fix for this issue.

4. identified2024-04-05 14:45 UTC

   We are continuing to work on a fix for this issue. Impact is greatly reduced now. Customers are seeing lower latencies.

5. monitoring2024-04-05 16:59 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved2024-04-05 20:58 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pusher profile · Recent Pusher incidents · Markdown · JSON