# Pusher: High Latency in US2 on Channels WebSocket Client API

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-05 11:18 UTC · Resolved: 2024-04-05 20:58 UTC · Duration: 9.7 h
- Updates: 6 · Affected components: Channels WebSocket client API
- [Vendor status page: https://stspg.io/p8zg3bnnf75v](https://stspg.io/p8zg3bnnf75v)
- [Company: Pusher](https://rewindex.com/company/pusher.md)

## Timeline of updates

- **investigating** 2024-04-05 11:18 UTC: Customers are seeing high latency on the US2 cluster (WebSockets). The team is working on it.
- **identified** 2024-04-05 12:09 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2024-04-05 13:41 UTC: We are continuing to work on a fix for this issue.
- **identified** 2024-04-05 14:45 UTC: We are continuing to work on a fix for this issue. Impact is greatly reduced now. Customers are seeing lower latencies.
- **monitoring** 2024-04-05 16:59 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-04-05 20:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/pusher/incidents/7jgls51r4yzv · Markdown: https://rewindex.com/company/pusher/incidents/7jgls51r4yzv.md · JSON: https://rewindex.com/api/v1/companies/pusher/incidents/7jgls51r4yzv · Generated 2026-10-18T11:32:18.722Z