Prisma: Falsely reported downtime due to automation errors
Timeline of updates
- resolved
Our automated status check falsely reported a major Data Proxy outage for approximately 2 hours. All systems were operational which is confirmed by our logs and secondary checks. We identified the problem with our automation and fixed it.
From Prisma’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on www.prisma-status.com (opens in new tab).