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PlanetScale: Problems with Vitess connectivity and credential changes

MajorStatus: resolvededitedStarted Resolved (2.0 h)3 updateswww.planetscalestatus.com (opens in new tab)

Affected components: ap-south-1 (Mumbai)ap-northeast-1 (Tokyo)sa-east-1 (Sao Paulo)ap-southeast-1 (Singapore)ap-southeast-2 (Sydney)eu-west-1 (Dublin)eu-central-1 (Frankfurt)us-east-1 (Northern Virginia)us-west-2 (Oregon)us-central1 (Iowa)northamerica-northeast1 (Montréal)asia-northeast3 (Seoul)us-east4 (Northern Virginia)us-east-2 (Ohio)ca-central-1 (Montreal)us-east1 (Moncks Corner)europe-west1 (St. Ghislain)europe-west4 (Eemshaven)eu-west-2 (London)

Timeline of updates

  1. investigating

    We are investigating internal and external reports of Vitess database connectivity problems for certain branches and long delays in credential changes (including creating new users/passwords) propagating into Vitess databases.

  2. monitoring

    We've identified the resource exhaustion in credential distribution and are monitoring the restoration of service.

  3. resolved

    We've observed service restored and successful credential changes across PlanetScale's environments.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on www.planetscalestatus.com (opens in new tab).

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