# PlanetScale: Problems with Vitess connectivity and credential changes

> PlanetScale status incident “Problems with Vitess connectivity and credential changes” on 2026-10-26: impact major (vendor’s label), 2.0 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/planetscale/incidents/01M5X37S7J6QN5P3A1F8SP6S7P
Last updated: 2026-10-27T09:11:29Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-26 21:28 UTC · Resolved: 2026-10-26 23:31 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: ap-south-1 (Mumbai), ap-northeast-1 (Tokyo), sa-east-1 (Sao Paulo), ap-southeast-1 (Singapore), ap-southeast-2 (Sydney), eu-west-1 (Dublin), eu-central-1  (Frankfurt), us-east-1 (Northern Virginia), us-west-2 (Oregon), us-central1 (Iowa), northamerica-northeast1 (Montréal), asia-northeast3 (Seoul), us-east4 (Northern Virginia), us-east-2 (Ohio), ca-central-1 (Montreal), us-east1 (Moncks Corner), europe-west1 (St. Ghislain), europe-west4 (Eemshaven), eu-west-2 (London)
- [Vendor status page: https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P](https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P)
- [Company: PlanetScale](https://rewindex.com/company/planetscale.md)

## Timeline of updates

- **investigating** 2026-10-26 21:53 UTC: We are investigating internal and external reports of Vitess database connectivity problems for certain branches and long delays in credential changes (including creating new users/passwords) propagating into Vitess databases.
- **monitoring** 2026-10-26 22:13 UTC: We've identified the resource exhaustion in credential distribution and are monitoring the restoration of service.
- **resolved** 2026-10-26 23:31 UTC: We've observed service restored and successful credential changes across PlanetScale's environments.

## Rewindex changes for this incident

- 2026-10-26 21:28 UTC: [Major incident: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/i37743ee870886e.md)
- 2026-10-26 22:23 UTC: [Incident updated: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/rad49e124d617c1.md)
- 2026-10-26 23:33 UTC: [Incident updated: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/ra63e39e382dd8c.md)
- 2026-10-26 23:43 UTC: [Incident silently edited: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/r9f40dbcf76b880.md)


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Canonical: https://rewindex.com/company/planetscale/incidents/01M5X37S7J6QN5P3A1F8SP6S7P · Markdown: https://rewindex.com/company/planetscale/incidents/01M5X37S7J6QN5P3A1F8SP6S7P.md · JSON: https://rewindex.com/api/v1/companies/planetscale/incidents/01M5X37S7J6QN5P3A1F8SP6S7P · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-27T09:11:29.517Z