Companies/OVHcloud/Incidents

OVHcloud: [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification

Affected components: Web Hosting || Datacenter GRA - Cluster129

Timeline of updates

1. investigating2026-10-27 09:36 UTC

   We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129.
   Here are some supplementary details :
   Start time : 27/10/2026 09:00 UTC
   Impacted Service(s) : Filerz 956 is unreachable on the Cluster129.
   Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

2. monitoring2026-10-27 14:08 UTC

   We would like to inform you that our service has been fully restored as of 27/10/2026 12:00 UTC. Monitoring is still in place to ensure long-term stability.
   Please find the details of this incident below :
   Start time : 27/10/2026 09:00 UTC
   Impacted Service(s) : Filerz 956 was unreachable on Web Hosting Cluster129.
   Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz.
   Root Cause : This incident was caused by a software issue.
   We apologize for any inconvenience caused and appreciate your understanding.

3. monitoring2026-10-28 00:34 UTC

   Please find an update of this incident below :
   Update : Filerz956 on the Cluster029/129 is experiencing instability again.
   Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

4. identified2026-10-28 16:37 UTC

   Please find an update of this incident below :
   Update : Filerz956 on the Cluster029/129 is still experiencing instability.
   Ongoing Actions : Our teams are still working on this issue and remain mobilised to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

5. identified2026-10-28 19:07 UTC

   We are currently experiencing an incident affecting our Web Hosting offering in the Cluster129. The root cause has been identified.
   Please find the details of this incident below :
   Start time : 27/10/2026 09:00 UTC
   Impacted Service(s) : Filerz956 on Cluster129 is experiencing instability.
   Customers Impact : Customers may experience latency when accessing their websites hosted on Filerz956.
   Root Cause : This incident is caused by a software issue.
   Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

6. resolved2026-10-29 15:20 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.
   Start time : 27/10/2026 09:00 UTC
   End time : 27/10/2026 12:00 UTC
   Root Cause : This incident was caused by a software issue.
   We apologize for any inconvenience caused and appreciate your understanding.

Changes Rewindex caught on this incident

• Oct 29Major incident: [GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification

Impact, status and times are the vendor’s own, as last archived. View on web-cloud.status-ovhcloud.com (opens in new tab).

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