Companies/OVHcloud/Incidents

OVHcloud: [GRA][Web Hosting] - Multiple Filerz incident notification

Affected components: Web Hosting || Datacenter GRA - Cluster100Web Hosting || Datacenter GRA - Cluster105Web Hosting || Datacenter GRA - Cluster110Web Hosting || Datacenter GRA - Cluster111Web Hosting || Datacenter GRA - Cluster120Web Hosting || Datacenter GRA - Cluster126Web Hosting || Datacenter GRA - Cluster128Web Hosting || Datacenter GRA - Cluster129Web Hosting || Datacenter GRA - Cluster131

Timeline of updates

1. investigating2026-10-28 10:05 UTC

   We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in multiple Filerz.
   Here are some supplementary details :
   Start time : 28/10/2026 09:45 UTC
   Impacted Service(s) : The following Filerz list is experiencing slowness :
   - filerz344 cluster105
   - filerz649 cluster110
   - filerz545 cluster111
   - filerz140 cluster126
   - filerz981 cluster128
   Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

2. investigating2026-10-28 16:34 UTC

   We are following up on the incident affecting your service(s).
   Please find below an update on the situation:
   Update : The investigation to determine the root cause of the incident is still ongoing.
   Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible.
   Further analysis is in progress to confirm the origin of the incident.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

3. investigating2026-10-28 17:59 UTC

   We have new information regarding the incident that affected your service(s).
   Please find below an update on the situation:
   Update : Further investigation has shown that the incident impacts additional filerz. The full list of affected filerz is now as follows:
   - filez1628 cluster131
   - filerz2186 cluster100
   - filerz1046 cluster129
   - filerz1812 cluster131
   - filerz152 cluster126
   - filerz167 cluster126
   - filerz66 cluster120
   - filerz344 cluster105
   - filerz649 cluster110
   - filerz545 cluster111
   - filerz140 cluster126
   - filerz981 cluster128
   Ongoing Actions : Our teams remain fully mobilised and are working to restore service as quickly as possible.
   Further analysis is in progress to confirm the origin of the incident.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

4. identified2026-10-28 19:11 UTC

   We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary latency issues on multiple Filerz. The root cause has been identified.
   Please find the details of this incident below :
   Start time : 28/10/2026 09:45 UTC
   Impacted Service(s) : The following Filerz are experiencing latency issues :
   - filez1628 cluster131
   - filerz2186 cluster100
   - filerz1046 cluster129
   - filerz1812 cluster131
   - filerz152 cluster126
   - filerz167 cluster126
   - filerz66 cluster120
   - filerz344 cluster105
   - filerz649 cluster110
   - filerz545 cluster111
   - filerz140 cluster126
   - filerz981 cluster128
   Customers Impact : Customers are temporarily experiencing latency on their websites hosted on the affected Filerz.
   Root Cause : This incident is caused by a software issue.
   Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

5. identified2026-10-28 19:35 UTC

   We have new information regarding the incident that affected your service(s).
   Please find below an update on the situation:
   Update : Between 28/10/2026 17:30 UTC and 28/10/2026 18:00 UTC, some websites hosted on the affected Filerz were temporarily unavailable.
   Access has since been restored, and customers may now only experience latency on their websites.
   List of the affected filerz:
   - filez1628 cluster131
   - filerz2186 cluster100
   - filerz1046 cluster129
   - filerz1812 cluster131
   - filerz152 cluster126
   - filerz167 cluster126
   - filerz66 cluster120
   - filerz344 cluster105
   - filerz649 cluster110
   - filerz545 cluster111
   - filerz140 cluster126
   - filerz981 cluster128
   Ongoing Actions : The root cause has been identified and our teams are mobilised to restore service as quickly as possible.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

6. resolved2026-10-29 15:25 UTC

   We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.
   Start time : 28/10/2026 09:45 UTC
   End time : 29/10/2026 15:19 UTC
   Root Cause : This incident was caused by a software issue.
   We apologize for any inconvenience caused and appreciate your understanding.

Impact, status and times are the vendor’s own, as last archived. View on web-cloud.status-ovhcloud.com (opens in new tab).

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