Companies/OVHcloud/Incidents

OVHcloud: [GRA][Web Hosting] - Cluster121 incident notification

Affected components: Web Hosting || Datacenter GRA - Cluster121

Timeline of updates

1. investigating2026-10-27 10:28 UTC

   We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the Cluster121.
   Here are some supplementary details :
   Start time : 27/10/2026 08:00 UTC
   Impacted Service(s) :Slowness can be observed on operations launched by customer (attached Domain create, suspend, etc...) in Cluster 121.
   There is no issue with website access for customers.
   Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
   We will keep you updated on the progress and resolution.
   We apologize for any inconvenience caused and appreciate your understanding.

2. resolved2026-10-27 13:59 UTC

   We would like to inform you that the incident affecting our Web Hosting offering in the Cluster121 has now been resolved.
   Please find the details of this incident below :
   Start time : 27/10/2026 08:00 UTC
   End time : 27/10/2026 13:13 UTC
   Impacted Service(s) : Operations launched by customers on Cluster121 (such as attached domain creation or suspension) were temporarily slowed down. Website access was not impacted.
   Customers Impact : Customers may have experienced slowness when performing operations on their Web Hosting services hosted on Cluster121.
   Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/bhmhxy6twm8m (opens in new tab)
   We thank you for your understanding and patience throughout this incident.

Impact, status and times are the vendor’s own, as last archived. View on web-cloud.status-ovhcloud.com (opens in new tab).

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