Orb: Errors on invoice and customer portal usage graphs
Timeline of updates
- resolved
From 04/07/25 07:14 to 04/07/25 15:28 UTC, customers attempting to load usage graph data for upcoming invoices in their customer portal or on the invoice portal would have encountered an error that prevented the graph from rendering. This did not impact internal views of the invoice, calculations of invoice or usage amounts, invoice issuance, or usage ingestion. The cause of this issue was a recently modified front-end component that did not properly account for data routing behavior in external portal views. The issue was resolved at 15:28am UTC.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).