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Opsgenie: Delays observed at JSM and Opsgenie alert search functionality

Impact: minorStatus: resolvedStarted Resolved (3.7 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: US - Web ApplicationWeb Application

Timeline of updates

  1. identified

    We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

  2. monitoring

    The problem is mitigated, and we are now monitoring closely.

  3. resolved

    All search functionality is operational without any latency. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON