# Opsgenie: Delays observed at JSM and Opsgenie alert search functionality

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-10 07:08 UTC · Resolved: 2025-05-10 10:51 UTC · Duration: 3.7 h
- Updates: 3 · Affected components: US - Web Application, Web Application
- [Vendor status page: https://stspg.io/spntdfb16xzd](https://stspg.io/spntdfb16xzd)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **identified** 2025-05-10 07:08 UTC: We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality
- **monitoring** 2025-05-10 09:49 UTC: The problem is mitigated, and we are now monitoring closely.
- **resolved** 2025-05-10 10:51 UTC: All search functionality is operational without any latency. Thank you for your patience.


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Canonical: https://rewindex.com/company/opsgenie/incidents/h9x2mlbj7k9t · Markdown: https://rewindex.com/company/opsgenie/incidents/h9x2mlbj7k9t.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/h9x2mlbj7k9t · Generated 2026-10-18T10:40:39.944Z