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Opsgenie: Increased delays on all flows in EU region

Impact: minorStatus: resolvedStarted Resolved (6.2 h)8 updatesSource: stspg.io (opens in new tab)

Affected components: EU - Signup, Login & AuthorizationSignup, Login & AuthorizationEU - Voice Notification DeliveryVoice Notification DeliveryEU - Web ApplicationWeb ApplicationEU - Mobile Notification DeliveryMobile Notification DeliveryEU - Incoming Integration FlowIncoming Integration FlowEU - SMS Notification DeliverySMS Notification DeliveryEU - Outgoing Integration FlowOutgoing Integration FlowEU - Heartbeat MonitoringHeartbeat MonitoringAlert FlowEU - Alert FlowEmail Notification DeliveryEU - Email Notification Delivery

Timeline of updates

  1. investigating

    Our platform is experiencing some delays for all system in EU region. Team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

  2. investigating

    The team has identified the cause of the problem and actively working on it to mitigate the delays.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. identified

    We are continuing on a fix for the issue.

  5. identified

    We detected delays in login flow. We identified the problem and working on fix.

  6. identified

    Due to extreme load, we are experiencing problem in cache layer. Our team is actively addressing the problem and working on implementing a fix as quickly as possible. We appreciate your patience.

  7. monitoring

    Our engineering team has implemented fixes. We are monitoring all systems. Thank you for your patience.

  8. resolved

    Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Opsgenie profile · Recent Opsgenie incidents · Markdown · JSON